Privacy Policy

 

CPW Partners Inc. Privacy Policy Last updated: Feb 10, 2026
CPW Partners Inc. is committed to protecting your personal information and handling it responsibly, in full compliance with applicable privacy laws.
In this policy, “we”, “us”, “our” or “CPW Partners Inc.” refers to CPW Partners Inc., the Ontario-registered Canadian company you have contacted or have been contacted by. “Service Provider” refers to the separate company that actually provides the payment processing services and holds the contract with you for those payments. This Privacy Policy outlines how we collect, use,
disclose, and safeguard your information when you use our foreign exchange
services (the "Services") or interact with our website, applications,
and other platforms (collectively, the "Platforms") globally

For privacy law purposes, CPW Partners Inc. acts as the data controller of the personal information we collect from you.
Important note: We are legally required to keep most customer records for at least 5 years after the relationship ends.
We follow PIPEDA (Canada), GDPR (EU/UK), and other relevant data protection laws.

What personal information do we collect?
We collect information needed to verify who you are, prevent fraud, meet legal obligations, and provide our services. This may include:

  • Your full name, home address, date of birth, phone numbers, email
  • Occupation / job
  • Bank account details
  • Government-issued ID documents (passport, driver’s licence, etc.)
  • Proof of address (utility bill, etc.)
  • Social Insurance Number (SIN), tax ID, or equivalent
  • Details about the people / companies you are sending money to (name, account number, address, purpose of payment, source of funds)
  • Device and payment method information used for transactions

If you’re opening an account for a business: We collect similar identity and contact information about the business owners, directors, signatories, and beneficial owners (people who ultimately own or control the company), as required by anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
When you give us someone else’s personal information (e.g., the recipient of a payment or beneficial owners), you confirm that you have their permission to share it with us and that you have made them aware of this Privacy Policy.

When do we collect your information?
We collect personal data when you:

  • Register or apply for an account
  • Contact us (phone, email, chat, etc.)
  • Make a payment through the platform
  • Submit a complaint, question, or support request
  • Download marketing materials from our site
  • Connect via social media
  • Authorize a partner or third party to share your information with us

We also receive information about you from our payment Service Provider when necessary to deliver the service.

How we use your information?
We use your data mainly to:

  • Verify your identity and run mandatory “Know Your Customer” (KYC) checks
  • Assist our Service Providers to process payments and provide foreign exchange / international transfer services
  • Prevent fraud, money laundering, and terrorist financing
  • Communicate with you about your account, report issues
  • Comply with legal regulatory requirements
  • Improve our services and analyze usage trends

Who do we share your information with?
We do not sell your personal information.
We may share it with:

  • Service Providers (payment processors, verification, analytics, support)—bound by strict contracts.
  • Banks & financial networks (to execute payments/transfers).
  • Regulators, authorities, law enforcement (when required by law).
  • Buyers/successors (in mergers, acquisitions, asset sales—we'll notify you).
  • Others with your explicit consent.

How long do we keep your data?
We keep your information:

  • For at least 5 years after your relationship with us ends (regulatory minimum)
  • For as long as necessary to resolve open queries or complaints
  • For the period during which you (or we) could bring a legal claim
  • Longer if required by law or if you have specifically consented

How do we protect your data?
We use industry-standard technical and organisational measures to secure your information. Our Service Providers follow similar high standards and only use approved sub-processors. Although our website may have links to other sites, we are not responsible for their privacy practices or content

Changes to this policy
We may update this Privacy Policy from time to time to
reflect changes in our practices or applicable laws. We will post the updated
Privacy Policy on our Platforms and indicate the date of the latest revision.
We encourage you to review this Privacy Policy periodically. Your continued use
of our Services and Platforms after the posting of any changes constitutes your
acceptance of the updated Privacy Policy.

Contact us
For questions, rights requests, or concerns: